Refunds

Last updated: September 2026

1. Returns

We offer a 15-day return window from the date of delivery on unworn pieces, provided the item is in its original packaging with the certificate and invoice intact. To initiate a return, contact us via WhatsApp or email with your order number.

2. Exchange

Beyond the 15-day return window, Aparra offers a lifetime exchange policy — unworn pieces (with certificate and invoice) can be exchanged for another item of equal or greater value at any time.

3. Non-Returnable Items

Customised, engraved, or made-to-order pieces are final sale and not eligible for return or exchange, except in cases of a manufacturing defect confirmed by our quality team.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days.

5. Order Cancellation

Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it cannot be cancelled but may be returned per our standard return policy upon delivery.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.