Frequently Asked Questions
Everything you need to know about ordering, sizing, certification, and care. Can't find your answer? Message us on WhatsApp using the button on this page.
Orders & Shipping
How long does delivery take?
Most orders ship within 2-3 business days and arrive within 5-7 business days across India, fully insured, in a signature Aparra box.
Is shipping really free?
Yes — all orders ship free and fully insured anywhere in India, no minimum order value required.
Can I track my order?
You'll receive a tracking link by email and WhatsApp as soon as your order ships.
Returns & Exchange
What's your return policy?
We offer 15-day easy returns on unworn pieces in original packaging with certificate and invoice intact, plus a lifetime exchange policy for future purchases.
How do refunds work?
Once we receive and inspect your return, refunds are processed to your original payment method within 5-7 business days.
Are customised pieces returnable?
Made-to-order or personalised pieces (engravings, resized bands) aren't eligible for return, but are covered under our quality guarantee for manufacturing defects.
Sizing & Customisation
Can I get a piece resized?
Most rings can be resized within a reasonable range. Message us on WhatsApp with your order number and desired size, and we'll confirm feasibility and any charges.
Do you offer custom designs?
Yes — for custom sizing, metal changes, or fully bespoke designs, reach out on WhatsApp and our team will guide you through options and pricing.
Certification & Authenticity
Is every piece hallmarked and certified?
Yes — every gold piece is BIS hallmarked, and every diamond above 0.30ct carries IGI or GIA certification. See our Certifications page for details on verifying them.
Payment
What payment methods do you accept?
We accept all major credit/debit cards, UPI, and net banking. EMI options are available at checkout on eligible orders.